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Terms & Conditions

1. Agreement Overview
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These Terms and Conditions ("Agreement") govern the provision of AI automation consulting and implementation services ("Services") by Wozniak AI Systems ("Company," "we," "us," or "our") to clients ("Client," "you," or "your"). By engaging our services, you agree to be bound by these terms.

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2. Services Description
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2.1 Consulting Services

  • Discovery and Analysis: Comprehensive on-site assessment of business processes and operations

  • Custom AI Solution Development: Design and implementation of AI automation systems using no-code platforms

  • Training and Change Management: User training and process optimization support

  • Ongoing Support: Quarterly reviews, system optimization, and technical assistance

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2.2 Service Delivery

  • Services are delivered through a combination of on-site consultation, remote implementation, and ongoing support

  • Implementation timelines vary based on project complexity and will be specified in individual Service Agreements

  • All solutions are custom-developed to address specific operational requirements

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3. Payment Terms and Billing
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3.1 Recurring Support Services

  • Standard ongoing support services are billed monthly at rates specified in the Service Agreement

  • Payment is due within 30 days of invoice date

  • Late payments may incur a 1.5% monthly service charge

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3.2 Project-Based Services

  • One-time implementation projects require 50% deposit upon contract execution

  • Remaining balance due upon project completion and client acceptance

  • Additional work outside the original scope will be billed separately

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3.3 Payment Methods

  • Accepted payment methods include ACH transfer, check, or credit card

  • All fees are quoted in US Dollars and exclude applicable taxes

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4. Intellectual Property Rights
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4.1 Company IP

  • All proprietary methodologies, frameworks, templates, and pre-existing tools remain the exclusive property of Wozniak AI Systems

  • Clients receive a non-exclusive license to use custom solutions developed specifically for their operations

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4.2 Client Data and Information

  • Client retains ownership of all proprietary business data, processes, and information

  • Company maintains strict confidentiality regarding all client information

  • AI solutions developed using client data become jointly owned, with client having full operational rights

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4.3 Custom Developments

  • Custom AI agents and workflows created specifically for client operations are licensed for unlimited use by the client

  • Company retains the right to use general methodologies and non-proprietary techniques in future client work

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5. Confidentiality and Data Protection
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5.1 Confidential Information

  • Both parties agree to maintain confidentiality of proprietary information shared during the engagement

  • Confidentiality obligations survive termination of services

  • Company implements appropriate safeguards to protect client operational data

 
5.2 Data Handling

  • Client data is processed only as necessary to deliver contracted services

  • No client data is used for training AI models or shared with third parties without explicit consent

  • Data retention policies will be specified in individual Service Agreements

 
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6. Service Level Commitments
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6.1 Ongoing Support Response Times

  • Critical Issues: Response within 24 hours during business days

  • Standard Requests: Response within 72 hours during business days

  • Quarterly Reviews: Scheduled in advance with minimum 30-day notice

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6.2 Business Hours

  • Standard support hours: Monday-Friday, 8:00 AM - 6:00 PM Central Time

  • Emergency support available for critical operational issues affecting client business continuity

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7. Limitation of Liability
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7.1 Service Limitations

  • Company provides consulting and implementation services but does not guarantee specific business outcomes

  • AI automation solutions are designed to improve efficiency but results may vary based on implementation and usage

  • Company is not liable for business disruptions during implementation or system integration

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7.2 Liability Cap

  • Total liability for any claims arising from services shall not exceed the total fees paid by client in the 12 months preceding the claim

  • Company is not liable for indirect, consequential, or punitive damages

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7.3 Client Responsibilities

  • Client is responsible for providing accurate business information and requirements

  • Client must ensure adequate backup systems during implementation phases

  • Client agrees to participate in training and change management processes

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8. Contract Terms and Termination
 
8.1 Service Agreement Duration

  • Ongoing support agreements continue month-to-month unless terminated by either party

  • Either party may terminate ongoing services with 60 days written notice

  • Project-based engagements continue until completion or termination

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8.2 Termination for Cause

  • Either party may terminate immediately for material breach after 30-day cure period

  • Non-payment beyond 60 days constitutes grounds for immediate termination

  • Confidentiality and intellectual property provisions survive termination

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8.3 Post-Termination

  • Client retains full access to implemented AI solutions and custom developments

  • Final invoicing occurs within 30 days of termination

  • Transition assistance available at standard hourly rates

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9. Warranties and Disclaimers
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9.1 Service Warranty

  • Company warrants services will be performed with professional skill and care

  • Custom AI solutions will function as specified in the Service Agreement

  • Any defects in implementation will be corrected at no additional cost

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9.2 Technology Disclaimers

  • AI and automation technologies are provided "as is" with no guarantee of specific performance metrics

  • Third-party platform availability and functionality are beyond Company control

  • Client accepts inherent risks associated with business process automation

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10. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including natural disasters, government actions, internet service disruptions, or other force majeure events. Affected party will notify the other promptly and make reasonable efforts to resume performance.

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11. Dispute Resolution
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11.1 Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to conflict of law principles.

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11.2 Dispute Process

  • Disputes will first be addressed through good faith negotiation

  • If unresolved, disputes will be settled through binding arbitration in Harris County, Texas

  • Each party bears its own costs unless arbitrator awards fees to prevailing party

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12. General Provisions
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12.1 Entire Agreement

This Agreement, together with individual Service Agreements, constitutes the complete understanding between the parties and supersedes all prior negotiations, representations, or agreements relating to the subject matter.

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12.2 Modifications

Terms may only be modified through written agreement signed by both parties. Individual Service Agreements may contain additional specific terms that supplement these general conditions.

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12.3 Severability

If any provision of this Agreement is deemed unenforceable, the remaining provisions shall continue in full force and effect.

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12.4 Assignment

Neither party may assign this Agreement without written consent of the other party, except Company may assign to affiliated entities or in connection with a sale of business.

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